Check the size guide on the product page before ordering. Different garments can fit differently, so use the actual measurements rather than relying on whatever size you normally buy. If you're stuck between two sizes, drop us a message and tell us which item you're looking at. We'll help you avoid a preventable sizing cock-up.

Materials vary by product, so the exact fabric composition is listed on each product page. We use garments selected for comfort, durability and print quality rather than whatever happens to be cheapest that week.

Yes. Most Blockrat gear is produced or printed after you order it. That means less dead stock and less waste, but it also means there is a short production period before dispatch. We think that's a better trade-off than filling a warehouse with shirts nobody asked for.

Most orders need a few working days for production before they're handed to the carrier. Delivery time then depends on your location and fulfilment centre. You'll see the best available estimate at checkout. If your parcel appears to have gone on exercise without telling anyone, contact us with your order number and we'll take a look.

Not always. Some products may be fulfilled from different locations, so one order can occasionally arrive in separate packages. It doesn't mean anything has gone missing; it usually just means your kit took different routes to the same objective.

Yes, to the countries available at checkout. Depending on where the order is fulfilled and where it's going, customs, import VAT, handling or clearance fees may apply. Those charges are set by the destination country or carrier, not by Blockrat.

Possibly. Orders crossing international borders may be subject to import VAT, customs duty, customs-clearance fees or carrier handling charges. These are not included in the product price or shipping cost unless specifically stated at checkout. We don't control them and can't predict the exact amount.

Yes, subject to our Returns & Refunds Policy. Items need to meet the return conditions and be sent back within the applicable return period. If the item is faulty or we've sent the wrong thing, contact us and we'll sort it.

Send us your order number and clear photos showing the problem. Don't write us a novel; just give us enough evidence to see what happened and we'll deal with it.

Where possible, yes, but the exact process depends on the product and fulfilment situation. Contact us before sending anything back so we can tell you the cleanest way to handle it.

No. Blockrat is not a surplus shop and we don't sell official military uniform. The brand is built around veteran-minded humour, British military influence and Gen X damage — not dressing civilians up for parade.

Two people. One of us has 20 years of British Army experience. The other has spent enough time around military life to know when a Bergen has been packed badly. You're not dealing with a faceless marketplace account.

Absolutely. If it's dark, dry, military, Gen X or questionably appropriate, send it over. We can't promise we'll use it, but we will read it.