Terms of service
Last updated: 5 September 2026
OVERVIEW
This website is operated by Blockrat OÜ, trading as Blockrat. Throughout this website, the terms “Blockrat”, “we”, “us” and “our” refer to Blockrat OÜ.
Blockrat operates the website www.blockrat.eu and offers this website, including all information, content, features, products and services made available through it, to you subject to these Terms of Service.
By visiting our website, browsing our store, creating an account or purchasing a product from us, you agree to be bound by these Terms of Service, together with any policies referred to in them, including our Privacy Policy, Refund Policy and Shipping Policy.
Please read these Terms of Service carefully before using our website or placing an order.
If you do not agree with these Terms of Service, you should not use the website or purchase products from us.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection law.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we sell our products.
BUSINESS INFORMATION
The seller responsible for products purchased through this website is:
Blockrat OÜ
Kuusalu tee 41a-14
74601 Kuusalu alevik
Kuusalu vald, Harju maakond
Estonia
Registration no.: 16946972
VAT no.: EE102737365
Email: info@blockrat.eu
Website: www.blockrat.eu
ONLINE STORE TERMS
By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.
If you are under the age required to enter into a contract in your country of residence, you may use this website and make purchases only with the involvement or permission of a parent or legal guardian.
You may not use our website or products for any unlawful or unauthorised purpose.
You must not:
- interfere with the security or proper operation of our website;
- transmit malicious code, viruses or other harmful material;
- attempt to gain unauthorised access to any part of our website or systems;
- use our website in violation of applicable law; or
- infringe the intellectual property or other rights of Blockrat or any third party.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, sizing information and other information displayed on our website are accurate.
However, colours may appear differently depending on the device or screen used to view them.
Many Blockrat products are produced or printed to order. Minor variations in print placement, colour or finish may occur as a normal part of the production process and do not necessarily constitute a defect.
Product availability may change without notice.
We may discontinue or modify products at any time.
We reserve the right to limit quantities where reasonably necessary, including in cases of stock limitations, suspected fraud, pricing errors or resale activity.
PRICES AND TAXES
All prices displayed on our website are shown in the currency indicated on the website.
Where required by applicable law, prices include VAT and other applicable taxes.
Shipping charges, where applicable, are shown separately before you complete your purchase.
Before placing an order, you will be shown the total amount payable, including applicable taxes and delivery charges.
EU consumers must be clearly informed of the total price, including taxes and additional charges, before completing an online purchase.
Prices may change at any time, but changes will not affect orders that have already been accepted by us.
If we discover an obvious pricing or technical error, we reserve the right to cancel the affected order and refund any amount already paid.
ORDERS AND CONTRACT FORMATION
Placing an order through our website constitutes an offer by you to purchase the selected products.
After you place an order, you will normally receive an automated order confirmation email.
An automated confirmation does not necessarily mean that we have accepted your order.
A binding sales contract is formed once we accept and begin processing your order, subject to applicable law.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- information supplied by the customer is incomplete or incorrect;
- there is an obvious pricing or technical error;
- we reasonably suspect fraud or misuse;
- the order breaches these Terms; or
- delivery to the requested destination is not possible.
If we cancel an order after payment has been received, we will refund the relevant amount using the original payment method.
PAYMENT
Payment must be made using one of the payment methods made available during checkout.
Payment services may be provided by Shopify Payments, PayPal, Google Pay, Shop Pay or other third-party payment providers.
We do not directly store complete payment-card details.
You agree to provide accurate and current billing and payment information.
Where required, payment transactions may be subject to additional security or authentication checks by your bank or payment provider.
SHIPPING AND DELIVERY
We ship products to the destinations listed on our website.
Estimated production and delivery times are provided on our Shipping Policy, product pages or checkout where applicable.
Delivery times are estimates and may vary due to:
- fulfilment location;
- destination country;
- carrier delays;
- customs procedures;
- public holidays;
- severe weather;
- unusually high order volumes; or
- circumstances outside our reasonable control.
Where an order contains products fulfilled from different locations, items may arrive in separate packages.
Any applicable shipping charge will be displayed before checkout is completed.
Please ensure that the delivery address provided at checkout is complete and accurate.
Blockrat is not responsible for delays or additional costs caused by incorrect delivery information supplied by the customer.
For further information, please see our Shipping Policy.
CUSTOMS AND IMPORT CHARGES
Orders delivered outside the European Union may be subject to import VAT, customs duties, handling fees or other charges imposed by the destination country.
Unless specifically stated otherwise during checkout, such charges are the responsibility of the customer.
Customs procedures and charges are controlled by local authorities and are outside Blockrat's control.
RIGHT OF WITHDRAWAL FOR EU/EEA CONSUMERS
If you are a consumer in the European Union or European Economic Area and purchase goods online, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must notify us clearly of your decision within the applicable withdrawal period.
You may contact us at:
After notifying us, the goods must be returned in accordance with the instructions provided in our Refund Policy and applicable law.
Unless we have agreed otherwise, or unless applicable law requires us to bear the cost, you may be responsible for the direct cost of returning goods following a change-of-mind withdrawal. EU rules allow the customer to bear the return postage cost where this has been disclosed in advance.
The statutory right of withdrawal does not apply in certain circumstances, including, where legally applicable, goods that are made to the consumer's specifications or clearly personalised.
Your statutory rights are separate from any additional voluntary return period offered by Blockrat.
Please see our Refund Policy for full details.
RETURNS AND REFUNDS
In addition to statutory consumer rights, Blockrat may offer a voluntary return period as described in our Refund Policy.
Returned products must comply with the return conditions stated in that policy.
Products that are damaged, defective or incorrectly supplied should be reported to us as soon as reasonably possible at:
Please include your order number and, where relevant, photographs showing the issue.
Approved refunds are normally issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
For full details, please see our Refund Policy.
FAULTY OR NON-CONFORMING GOODS
Nothing in these Terms limits your statutory rights relating to defective, damaged or non-conforming products.
For consumers in the European Union, new goods purchased from a trader are generally covered by a minimum two-year legal guarantee against faults or non-conformity, subject to applicable national law.
Where goods are faulty or do not conform to the contract, consumers may be entitled to remedies such as repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
Please contact info@blockrat.eu if you believe you have received a defective or incorrect item.
PRODUCT SIZING
Customers are responsible for checking the size information provided on the relevant product page or Size Guide before ordering.
Because products may come from different manufacturers or fulfilment partners, measurements and fit may vary between products.
Where possible, garment measurements are provided to help you select the correct size.
Please contact us before ordering if you are uncertain about sizing.
INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
- Blockrat branding;
- logos;
- designs;
- graphics;
- photographs;
- illustrations;
- product artwork;
- written content;
- slogans;
- website layout; and
- other original material
is owned by, licensed to or used with permission by Blockrat OÜ unless otherwise stated.
You may not reproduce, copy, distribute, modify, sell, license or commercially exploit our content without prior written permission.
Nothing on this website grants you any licence or right to use Blockrat trademarks, designs or other intellectual property except as necessary for normal personal use of the website.
CUSTOMER CONTENT, REVIEWS AND FEEDBACK
Where our website allows you to submit reviews, photographs, comments, suggestions or other content, you remain responsible for the content you submit.
You must not submit content that:
- is unlawful;
- infringes third-party rights;
- contains malicious code;
- is knowingly false or misleading;
- is defamatory, threatening or abusive; or
- contains another person's personal information without permission.
By submitting content for publication on our website, you grant Blockrat a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating and promoting the Blockrat business, subject to applicable law.
We may remove content that breaches these Terms or applicable law.
We will not intentionally alter genuine customer reviews in a way that misrepresents the customer's opinion.
THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties, including payment processors, fulfilment partners, analytics providers and social media platforms.
We are not responsible for the content, security, availability or privacy practices of third-party websites that we do not control.
Your use of third-party services may also be governed by their own terms and privacy policies.
PERSONAL INFORMATION
Our collection and use of personal information is governed by our Privacy Policy.
By using the website, you acknowledge that personal information may be processed where necessary to:
- process and fulfil orders;
- provide customer support;
- prevent fraud;
- comply with legal obligations;
- operate and improve the website; and
- conduct marketing where permitted by law.
Please see our Privacy Policy for further information about how personal data is handled and your rights.
WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our control.
We may modify, suspend or discontinue parts of the website where reasonably necessary.
ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on our website is accurate and current.
However, typographical errors, technical errors or outdated information may occasionally occur.
We reserve the right to correct errors and update information where necessary.
If an error materially affects an order you have already placed, we will contact you where reasonably possible and provide an appropriate solution in accordance with applicable law.
PROHIBITED USES
You must not use the website:
- for unlawful purposes;
- to encourage unlawful activity;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, threaten or unlawfully discriminate against another person;
- to submit deliberately false or misleading information;
- to distribute viruses, malware or malicious code;
- to collect personal information unlawfully;
- to send spam or conduct phishing;
- to scrape or access the website through unauthorised automated means where prohibited by law or our technical restrictions;
- to interfere with the security or operation of the website; or
- to attempt to gain unauthorised access to our systems.
We may restrict access to the website where we reasonably believe these Terms have been breached.
LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms affects your mandatory rights as a consumer under applicable law.
To the extent permitted by law, Blockrat is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
Where you use the website for business or commercial purposes, additional limitations permitted by applicable law may apply.
Nothing in this section limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such liability cannot legally be excluded.
FORCE MAJEURE
We will not be responsible for a failure or delay in performing our obligations where the failure or delay is caused by circumstances outside our reasonable control.
These may include, for example:
- natural disasters;
- war;
- civil disturbance;
- strikes;
- transport disruption;
- carrier failures;
- government restrictions;
- epidemics or pandemics;
- power or telecommunications failures;
- customs disruption; or
- serious disruption affecting our fulfilment partners.
Where such circumstances materially affect an order, we will take reasonable steps to keep you informed.
SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
WAIVER
If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right.
Any waiver must be expressly agreed by us.
ENTIRE AGREEMENT
These Terms of Service, together with the policies and information expressly incorporated into them, constitute the agreement between you and Blockrat concerning your use of the website and purchase of products through it.
Nothing in this section limits mandatory consumer rights.
GOVERNING LAW
These Terms of Service and contracts entered into through the Blockrat website are governed by the laws of Estonia, subject to any mandatory consumer protection laws that apply in the consumer's country of residence.
Nothing in these Terms deprives a consumer of protections that cannot legally be excluded under applicable law.
DISPUTES AND CONSUMER RIGHTS
If you have a complaint, please contact us first at:
We will make reasonable efforts to resolve the matter directly.
Consumers may also have the right to use applicable national consumer dispute-resolution mechanisms or contact the relevant consumer protection authority in their country of residence.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.
The current version will always be published on this page.
Changes will not normally affect orders already concluded before the updated Terms took effect, except where required by law.
The date of the latest update appears at the top of this page.
CONTACT INFORMATION
Questions about these Terms of Service, orders or our business may be sent to:
Blockrat OÜ
Kuusalu tee 41a-14
74601 Kuusalu alevik
Kuusalu vald, Harju maakond
Estonia
Registration no.: 16946972
VAT no.: EE102737365
Email: info@blockrat.eu
Website: www.blockrat.eu